Providing high quality, community based, patient-centred healthcare for the people of Bury matters to our team. Feedback is important to ensure we understand and learn from people’s experiences.
If you wish to thank staff, please email nwch.bgpf.comms@nhs.net A ‘thank you’ is always appreciated.
If at any time you are dissatisfied with the service you have received you have the right to complain. Complaints should be made within 12 months of an incident. We will aim to resolve your complaint as quickly as possible and will acknowledge receipt within three working days. All information will be dealt with sensitively and confidentially. When the investigations are complete you will receive a final written response. To make a complaint please email nwch.bgpf.comms@nhs.net stating COMPLAINT in the subject line.
If a complaint is not resolved to your satisfaction, you can contact:
- Patient Advice Liaison Services (PALS) at nhsgm.patientservices@nhs.net
- Greater Manchester Integrated Care Partnership’s patient services team via the website
- NHS England – see the website for advice and information
- You can also access free, local, independent advocacy support via Bury’s Advocacy Hub
If you remain unhappy with the outcome, you can refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) who will consider whether it is necessary to undertake an independent review. https://www.ombudsman.org.uk/